Facilities
We have made every effort to ensure that all information contained within this web site is accurate and we shall not be liable to any person for any loss or damage whatsoever, which may arise from any reliance upon the use of this web site or any third party links. We want you to come back again. We feel that we have a flexible approach to most things but that it is sensible to lay out some matters to avoid misunderstanding. The fact that you are reading this indicates to us that you are a guest who would fit in and enjoy our style of hospitality.
We seek to ensure that we meet our obligations under the Disability
Rights Legislation. Our guest rooms are unlikely to be suitable for persons
with mobility difficulties.
You can read our access statement here
We respectfully remind you that a verbal, electronic or written reservation constitutes a legal contract. We advise guests to purchase travel/cancellation insurance. (See useful information)
Check in times are by prior arrangement between 14:00 & 19:00 and
only in extreme circumstances will we accept a booking outside these
times.
Check in outside of the above times must be agreed at the time of booking.
For your convenience and by prior arrangement luggage may be left with
us outside the above times and will be stored securely until you check
in.
Credit card details are required for all bookings in order to secure the room. A £10 reservation fee will be charged to your card at the time you reserve the room and will be credited against the total room charge which is payable on arrival.
If required a second set of keys is available subject to a refundable deposit of £10.
We recommend that guests purchase the necessary travel/cancellation insurance. (See useful information)
It has been found that the nearer to an event a cancellation is received it is more difficult to re-let a room. This is because others who intend to be in town for an event have found accommodation already and those who have been disappointed, have given up looking. Our policy is intended to be fair to all concerned.
We have special terms for events that depend on the appearance of one celebrity. These will be confirmed at the time of booking.
In the event of less than 48 hours’ notice of cancellation of your booking we will make every effort to re-let the accommodation. However, we reserve the right to charge the full cost of the booking if the room is not subsequently re-let. We will retain the reservation fee in all circumstances.
Payment of the balanceof the total booking in full will be
taken from the card used to secure the room/s and the reservation fee
will be retained.
No Refunds Given.
Out of consideration to other guests our latest check in is 22:00. We
will make an exception to this in the event of delays outside your control i.e.
train/flight delay however we ask that you use every means of letting
us know if you have a problem via telephone, text or e-mail.
Arrival time is by arrangement only. To avoid disappointment, please
inform us of your estimated time of arrival as soon as your trip
is finalised; no later than the day before you are due to arrive.
Guests must check out by 10:30. An inventory of all rooms will be carried
out following check out. Any damages will be charged to your card at
replacement cost.
Please check you have not packed any items by mistake. We will assume
that in the event of there being missing items that your intent
was to purchase them and overlooked mentioning it, they will be charged
to the reservation card at cost plus £10.
For your convenience and by prior arrangement luggage may be left with
us and will be stored securely for collection before 22:00 hours on the
day of check out. Please let us know if you wish to use this facility,
it is important that we agree times.
Please do not leave any luggage, boxes, bags or containers of any description on view in vehicles. In common with most cities, car crime is a fact of life. Not only do you risk losing your possessions cars are expensive to repair and you will have provided the perpetrators another reason to revisit this vicinity.
(N.B. We do not accept Amex, Diners, American Express or personal cheques)
We adopt a strict no smoking policy in all rooms and all internal and external areas of the Guesthouse from the front gate to the rear garden.
Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning of your room.
Our rooms and other areas of the building are fitted with sensitive smoke detection devices. Any person tampering with the detectors or any other equipment will be asked to leave and charged in full for the entire stay plus the engineers call out charge. An additional £100 will be charged for the room as we will be unable to re-let the room until all equipment has been reset.
We carry out a weekly Fire Alarm test, a notice will be posted in your room and at the entry door to give you warning.
We try to carry out the test when the building is otherwise unoccupied but that is not always possible.
We are unable to offer parking however on street parking is available, without restrictions, in the immediate vicinity.
Please do not leave any luggage, boxes, bags or containers of any description on view in vehicles. In common with most cities, car crime is a fact of life. Not only do you risk losing your possessions cars are expensive to repair and you will have provided the perpetrators another reason to revisit this vicinity.
In the event of damage to Guest House property, we reserve the right to charge to replace, repair or professionally clean the item concerned.
There will be a charge of £50 for lost keys. If required a second set of keys is available subject to a refundable deposit of £10.
To enable us to provide all our guests with an enjoyable and relaxing stay we will not let more than one room to the same party. We decline any "Stag" or "Hen" parties.
To enable us to provide all our guests with an enjoyable and relaxing stay we regret we are unable to accept children under twelve years old. We would welcome a well behaved child sharing a room with a parent or guardian. In no circumstances is it permitted to leave a child in the building unaccompanied by an adult.
Assistance dogs are accepted unconditionally. We regret that no other pets are welcome.
The five registered charities that form Assistance Dogs (UK) are:
Any potential guest who is interested in this policy should visit
www.equalityni.org/archive/pdf/AssistanceDogOwners.pdf
Although this is a Northern Irish site we felt that it was one of the
best we could find dealing with disabilities.
Our guest rooms are unlikely to be suitable for persons with mobility difficulties. We also suggest viewing:
Guests are welcome to relax in our garden. It will probably be a surprise that such a tranquil setting can be found so close to the heart of the city. The number and variety of bird life is challenged only by the antics of the squirrels on their feeder.
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