Terms & conditions
And useful Information

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We have made every effort to ensure that all information contained ithin this web site is accurate and we shall not be liable to any person for any loss or damage whatsoever, which may arise from any reliance upon the use of this web site or any third party links. We want you to come back again. We feel that we have a flexible approach to most things but that it is sensible to lay out some matters to avoid misunderstanding.The fact that you are reading this indicates to us that you are a guest who would fit in and enjoy our style of hospitality.

Disabilities

Reservations

We respectfully remind you that a verbal, electronic or written reservation constitutes a legal contract. We advise guests to purchase travel/cancellation insurance. (See useful information)

Check in Times

Check in times are by prior arrangement between 14:00 & 19:00 and only in extreme circumstances will we accept a booking outside these times.

Check in outside of the above times must be agreed at the time of booking. For your convenience and by prior arrangement luggage may be left with us outside the above times and will be stored securely until you check in.

Deposit/Credit Card

Credit card details are required for all bookings in order to secure the room. A £10 reservation fee will be charged to your card at the time you reserve the room and will be credited against the total room charge which is payable on arrival.

If required a second set of keys is available subject to a refundable deposit of £10.

Cancellation

We recommend that guests  purchase the necessary travel/cancellation insurance. (See useful information)

It has been found that the nearer to an event a cancellation is received it is more difficult to re-let a room. This is because others who intend to be in town for an event have found accommodation already and those who have been disappointed, have given up looking. Our policy is intended to be fair to all concerned.

We have special terms for events that depend on the appearance of one celebrity. These will be confirmed at the time of booking.

In the event of less than 48 hours’ notice of cancellation of your booking we will make every effort to re-let the accommodation. However, we reserve the right to charge the full cost of the booking if the room is not subsequently re-let. We will retain the reservation fee in all circumstances.
If more than 7 days clear notice of cancellation is given we will retain the reservation fee and charge 25% of the value of the reservation, if we are able to re-let the accommodation we will refund the 25% charge.

If more than 14 clear day’s notice of cancellation is given we will retain the reservation fee but otherwise no charge will be made.

No Shows

Payment of the balanceof the total booking in full will be taken from the card used to secure the room/s and the reservation fee will be retained.

Curtailment of Stay

No Refunds Given.

Arrival Day

Out of consideration to other guests our latest check in is 22:00. We will make an exception to this in the event of delays outside your control i.e. train/flight delay however we ask that you use every means of letting us know if you have a problem via telephone, text or e-mail.
 
Arrival time is by arrangement only. To avoid disappointment, please inform us of your estimated time of arrival as soon as your trip is finalised; no later than the day before you are due to arrive.

Checking Out

Guests must check out by 10:30. An inventory of all rooms will be carried out following check out. Any damages will be charged to your card at replacement cost.

Please check you have not packed any items by mistake. We will assume that in the event of  there being missing items that your intent was to purchase them and overlooked mentioning it, they will be charged to the reservation card at cost plus £10.

For your convenience and by prior arrangement luggage may be left with us and will be stored securely for collection before 2200 hours on the day of check out. Please let us know if you wish to use this facility, it is important that we agree times.

Please do not leave any luggage, boxes, bags or containers of any description on view in vehicles. In common with most cities, car crime is a fact of life. Not only do you risk losing your possessions cars are expensive to repair and you will have provided the perpetrators another reason to revisit this vicinity.

We accept

• £ Sterling cash
• € Euro cash
• $ US Dollar cash
• Visa
• MasterCard

(N.B. We do not accept Amex, Diners, American Express or personal cheques)

Non-Smoking Policy (It’s The Law)

We adopt a strict no smoking policy in all rooms and all internal and external areas of the Guesthouse from the front gate to the rear garden.
 
Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning of your room.

Windows are for looking out of not leaning out and our neighbours share our concerns.

Fire Safety

Our rooms and other areas of the building are fitted with sensitive smoke detection devices. Any person tampering with the detectors or any other equipment will be asked to leave and charged in full for the entire stay plus the engineers call out charge. An additional £100 will be charged for the room as we will be unable to re-let the room until all equipment has been reset.

We carry out a weekly Fire Alarm test, a notice will be posted in your room and at the entry door to give you warning.

We try to carry out the test when the building is otherwise unoccupied but that is not always possible.

Car Parking

Please do not leave any luggage, boxes, bags or containers of any description on view in vehicles. In common with most cities, car crime is a fact of life. Not only do you risk losing your possessions cars are expensive to repair and you will have provided the perpetrators another reason to revisit this vicinity.

Loss or Damage

In the event of damage to Guest House property, we reserve the right to charge to replace, repair or professionally clean the item concerned.

There will be a charge of £50 for lost keys. If required a second set of keys is available subject to a refundable deposit of £10.

Parties

To enable us to provide all our guests with an enjoyable and relaxing stay,
We decline any "Stag" or "Hen" parties.

Children

To enable us to provide all our guests with an enjoyable and relaxing stay we regret we are unable to accept children under ten years old. We would welcome a well behaved child sharing a room with a parent or guardian. In no circumstances is it permitted to leave a child in the building unaccompanied by an adult.

Animals

Assistance dogs are accepted unconditionally. We regret that no other pets are welcome.

The five registered charities that form Assistance Dogs (UK) are:

• Canine Partners
• Dogs for the Disabled
• Hearing Dogs for Deaf People
• Support Dogs
• The Guide Dogs for the Blind Association.

Any potential guest who is interested in this policy should visit
www.equalityni.org/archive/pdf/AssistanceDogOwners.pdf

although this is a Northern Irish site we felt that it was one of the best we could find dealing with disabilities.

Our guest rooms are unlikely to be suitable for persons with mobility difficulties.
We also suggest viewing:

www.drc.gov.uk/default.aspx

The Rear Garden

Guests who are staying for three nights or more are welcome to relax in our garden. It will probably be a surprise that such a tranquil setting can be found so close to the heart of the city. The number and variety of bird life is challenged only by the antics of the squirrels on their feeder.

Useful Information

Travel

Cardiff International Airport

0044(0)1446 711 111
www.cwifly.com

12 miles south west receives flights from Vancouver and Toronto with Zoom Airlines www.flyzoom.com who have indicated intent to fly to New York in the future. Many European city are served by BMI Baby www.bmibaby.com Flybe www.aerarann.com and KLM www.klm.com

Best book a taxi ahead of arrival. Fare should be less than £25: Regular bus and train service alleged.

Other Regional Airports

Bristol: www.bristolairport.co.uk 044 (0) 871 334 4344
Offers Continental to New York, Air France and KLM, also Ryanair and Easyjet for European destinations.

Exeter: www.Exeter-airport.co.uk 0044(0)1392 367 433

In the city

The open Top Bus Tour is a must. Starting outside Cardiff Castle it will take you though the Civic Centre and past a great number of interesting sites including The Bay Area. The ticket is valid all day and you may embark or alight at numerous stops.

Cardiff Transport

Run the local bus service serving the city and surrounding area. www.cardiffbus.com/index.html

Taxi

 There are several local Companies: Two of those that we have used are

Premier 0044(0) 29 20 565656
Capital 0044 (0) 29 20 777777

Our preferred transport for airport pickups and collection is with Robert Tamlyn if he is available. Our family use Robert who offers a “Personal Service”, an excellent smooth ride in a clean and comfortable vehicle. Robert will arrange airport pick up or collection.

For a quotation e-mail r.tamlyn1@tlworld.com or telephone/text 0044 7969 0738 44

Waterbus

 The waterbus operates from the city centre to Cardiff bay and across to Penarth Marina. There are two seperate (tickets non-transferable) operators:

www.cardiffcats.com
and
http://home.bt-webworld.com/...

Cycle Hire

www.cardiff.gov.uk/content.asp

Telephone 07896 374679

Insurance

An annual Travel Insurance policy is inexpensive and some household Insurance Companies include or offer this cover.
You might like to try your home contents insurer or www.moneysupermarket.com/TravelInsurance

Business Services

We have written a page on the business, and communication services that we can offer our guests.

Fuel Costs

 Our local petrol station is often listed on http://www.petrolprices.com/

Forgotten Something?

 Ask us before 2200 hrs we may be able to supply what you need
or you could try the petrol station at 3 Cathedral Road who stock a vast range of goods that you may have overlooked packing. They are only a few of hundred metres away and open 24 hours.
www.streetmap.co.uk/